Fix For Office Documents Crash in SharePoint Online


Sriram Varadarajan
Enterprise Architect
Published On :   16 Apr 2016
Visit Count
Today :  4    Total :   5130
Plan, Migrate, Secure, Report
SharePoint & Office 365 Tool. Simple & Easy to Use. 15-Day Trial!

Sharegate: Kick-Ass Tool
Think Your SharePoint & Office 365 Are Secure ? Find Out Now!


We were seeing increased number of issue with Microsoft Word and Excel crashing while using with SharePoint online. Most of user community uses SharePoint for collaborative work on Word/Excel document within their team. When they open document from SharePoint Online they get message “Word has stopped working” or “Excel has stopped working” and application crashes. This is issue has increased in the recent weeks.


Initial analysis/solution
I tried clearing the Upload Centre Cache and set the upload centre to delete the document as soon as those are closed. This work as miracle for some cases not exactly sure why this happens or gets resolves. But today had an instance even the above solution is not working. I tried clearing cache of Upload Centre and the browser but no luck.  Then we took this issue to MS to understand the root cause.

Fix

As per MS, this is a known issue and scheduled to be resolved in subsequent updates.
As a temporary fix, MS has provided Critical on Demand (COD) patch


X86
http://download.microsoft.com/download/8/9/7/89722193-72DA-4BFD-8C09-8EF03604720A/mso2010-kb3015656-fullfile-x86-glb.exe
 
X64
http://download.microsoft.com/download/B/D/8/BD86ECC3-751F-4044-89D8-A4BA6886A8D0/mso2010-kb3015656-fullfile-x64-glb.exe

SharePoint Usage Reports
Usage reports, collaboration and audit for SharePoint.
Categories

Migratiin Tools for SharePoint